Table 4 Results of ITS analysis—face-to-face and telephone consultations per 1000 patients by ethnicity (within multimorbid population)

 Feb-20

534.8 (525.7–543.9)

656.7 (644.7–668.8)

1.23

675.9 (659–692.8)

1.26

555.7 (539.8–571.7)

1.04

613.2 (591–635.4)

1.15

490.1 (467.2–513.1)

0.92

422 (408.9–435.2)

0.79

 Mar-20

357.9 (351.2–364.7)

415.3 (406.5–424.1)

1.16

417.9 (404.2–431.7)

1.17

372.9 (358.5–387.3)

1.04

391.3 (371.5–411.1)

1.09

341.5 (318.7–364.3)

0.95

270.3 (258.5–282.1)

0.76

 Apr-20

299.1 (293.6–304.5)

354.7 (347.5–361.8)

1.19

348.2 (337.8–358.7)

1.16

313.6 (302.6–324.6)

1.05

332.3 (317.2–347.5)

1.11

282.6 (265.8–299.5)

0.94

226.5 (217.5–235.4)

0.76

 May-20

305 (299.6–310.4)

356.8 (350–363.7)

1.17

349.4 (339.8–358.9)

1.15

319.9 (309.7–330)

1.05

330 (316.6–343.4)

1.08

292.8 (277.3–308.3)

0.96

232.6 (224.4–240.8)

0.76

 Jun-20

332.2 (326.5–337.9)

390.2 (383–397.5)

1.17

384.5 (374.8–394.2)

1.16

352 (341.9–362.2)

1.06

363.2 (350–376.5)

1.09

314.2 (299.4–328.9)

0.95

257.9 (249.7–266.1)

0.78

 Jul-20

386.3 (379.8–392.8)

460.1 (451.8–468.3)

1.19

459.4 (448.6–470.2)

1.19

414.1 (403.1–425)

1.07

431.3 (417.1–445.5)

1.12

364.5 (349.2–379.8)

0.94

301.7 (293–310.4)

0.78

 Aug-20

356 (350–362)

426.9 (419.3–434.4)

1.20

417 (407.6–426.4)

1.17

381.1 (371.6–390.5)

1.07

400.9 (388.7–413.2)

1.13

332.9 (320.1–345.8)

0.94

278.9 (271.4–286.3)

0.78

 Sep-20

429.3 (422.2–436.4)

517 (508–526)

1.20

503.2 (492.2–514.2)

1.17

465.8 (454.6–476.9)

1.09

472.4 (458.6–486.2)

1.10

406.8 (391.8–421.8)

0.95

342.5 (333.7–351.3)

0.80

 Oct-20

534.5 (525.7–543.3)

625.3 (614.5–636.2)

1.17

629.5 (615.7–643.3)

1.18

573.5 (559.7–587.2)

1.07

604.8 (586.9-622.6)

1.13

491.7 (473.3–510)

0.92

410.7 (400.2–421.3)

0.77

 Nov-20

463.4 (455.6–471.1)

542.9 (533.3–552.6)

1.17

543.4 (531–555.8)

1.17

500.5 (487.9–513.1)

1.08

529.3 (512.8–545.8)

1.14

425.4 (408.4–442.4)

0.92

367.7 (357.7–377.7)

0.79

 Dec-20

393.9 (387.1–400.6)

471.9 (463.3–480.5)

1.20

464.5 (453.2–475.9)

1.18

434.6 (422.8–446.4)

1.10

452.6 (437.2–468)

1.15

367 (350.8–383.2)

0.93

319.4 (310–328.8)

0.81

 Jan-21

477.2 (468.9–485.4)

575.6 (564.9–586.4)

1.21

558.7 (544.1–573.4)

1.17

531.5 (515.8–547.3)

1.11

558.5 (537.4–579.5)

1.17

435.9 (414.3–457.5)

0.91

387.4 (374.8–399.9)

0.81

 Feb-21

442.7 (434.8–450.6)

537.2 (526.8–547.7)

1.21

519.2 (504.4–534)

1.17

487.7 (471.8–503.7)

1.10

507.2 (485.8–528.5)

1.15

434.3 (410–458.6)

0.98

367.4 (354.1–380.6)

0.83

 Mar-21

528.1 (518.4–537.9)

643.1 (629.9–656.3)

1.22

616.2 (596.9–635.5)

1.17

586.2 (564.9–607.4)

1.11

608.1 (579.5–636.7)

1.15

495.4 (464.2–526.5)

0.94

433.8 (416.3–451.2)

0.82

 Feb-20

189 (184.7–193.3)

187.1 (182.3–191.8)

0.99

179.8 (173.2–186.4)

0.95

207.6 (199.2–215.9)

1.10

176.3 (166.6–186)

0.93

195.8 (183–208.5)

1.04

136.1 (129.8–142.5)

0.72

 Mar-20

410.9 (401.5–420.4)

488.2 (475.7–500.7)

1.19

498 (479.4–516.6)

1.21

459.6 (440–479.1)

1.12

419.9 (396.4–443.4)

1.02

424.8 (395–454.7)

1.03

287.8 (274.1–301.5)

0.70

 Apr-20

399.2 (390.1–408.3)

458.5 (447.1–469.9)

1.15

458.3 (442.4–474.2)

1.15

437.5 (420.5–454.6)

1.10

412.1 (391.3–432.9)

1.03

414.3 (388.2–440.4)

1.04

305.3 (292–318.5)

0.76

 May-20

405 (395.9–414.1)

483.1 (471.4–494.8)

1.19

464.9 (449.8–480)

1.15

448.5 (432.4–464.5)

1.11

422.8 (403.6–442.1)

1.04

396.3 (374–418.6)

0.98

291.8 (280.4–303.3)

0.72

 Jun-20

424.3 (414.9–433.7)

494.4 (482.7–506.1)

1.17

479.6 (465–494.1)

1.13

461.5 (446.3–476.6)

1.09

437.3 (419.2–455.4)

1.03

454.4 (431.5–477.2)

1.07

305.8 (294.8–316.7)

0.72

 Jul-20

465.6 (455.4–475.8)

548.7 (535.9–561.4)

1.18

555.4 (539.5–571.4)

1.19

512.5 (496.8–528.2)

1.10

483.8 (465.5–502.1)

1.04

482.1 (460.1–504)

1.04

340.3 (329–351.5)

0.73

 Aug-20

402.9 (394–411.7)

468.5 (457.6–479.3)

1.16

473.8 (460.6–487.1)

1.18

446.9 (433.8–460.1)

1.11

437.9 (422.2–453.6)

1.09

427.3 (409.2–445.4)

1.06

309.2 (299.5–318.9)

0.77

 Sep-20

427 (417.7–436.2)

508 (496.4–519.6)

1.19

504.5 (490.8–518.3)

1.18

477.5 (463.8–491.2)

1.12

449 (433.3–464.7)

1.05

456.4 (437.7–475.2)

1.07

324.3 (314.4–334.2)

0.76

 Oct-20

474.7 (464.4–485)

549.3 (536.8–561.8)

1.16

553.4 (538.1–568.8)

1.17

539.8 (524.1–555.5)

1.14

503.5 (485.7–521.3)

1.06

500.6 (479.6–521.7)

1.05

359 (347.9–370.1)

0.76

 Nov-20

455.2 (445.3–465.2)

522.2 (510.1–534.3)

1.15

524.8 (509.8–539.8)

1.15

509.4 (494–524.9)

1.12

478.4 (460.5–496.3)

1.05

480 (458.4–501.6)

1.05

341.8 (330.7–352.9)

0.75

 Dec-20

408.2 (399.1–417.3)

474.1 (462.9–485.4)

1.16

478.5 (464–493)

1.17

464.9 (449.7–480.1)

1.14

448.9 (430.6–467.1)

1.10

438.4 (416.7–460.2)

1.07

319 (307.8–330.3)

0.78

 Jan-21

495.4 (484.4–506.5)

592.5 (578.3–606.8)

1.20

580 (561.3–598.6)

1.17

563.2 (543.4–583.1)

1.14

540.2 (516.1–564.3)

1.09

522.9 (494–551.9)

1.06

399.3 (384–414.6)

0.81

 Feb-21

430.9 (421–440.8)

509.1 (496.4–521.8)

1.18

501.5 (484–518.9)

1.16

489.7 (470.8–508.5)

1.14

484.4 (460.4–508.4)

1.12

485.2 (455.1–515.3)

1.13

349.4 (334.6–364.1)

0.81

 Mar-21

468.4 (457.3–479.4)

560 (545.4–574.5)

1.20

555.4 (534.4–576.3)

1.19

545.1 (522.1–568.2)

1.16

520.6 (492–549.2)

1.11

519.5 (483.3–555.6)

1.11

376.7 (359.1–394.3)

0.80