Table 5 Comparison between E-TAU arm and CMAP plus E-TAU arm on the CSQ-8 at 3-month FU
Client Satisfaction Questionnaire CSQ-8 | E-TAU | CMAP plus E-TAU | Odds ratio a (95% CI) | P-value |
|---|---|---|---|---|
Q1. How would you rate the quality of service you received? | ||||
 Poor | 8 (1.8) | 2 (0.5) | 2.83 |  < .001 |
 Fair | 94 (21.1) | 38 (8.9) | (2.01, 3.98) |  |
 Good | 244 (54.7) | 203 (47.8) |  |  |
 Excellent | 100 (22.4) | 182 (42.8) |  |  |
Q2. Did you get the kind of service you wanted? | ||||
 No, definitely not | 25 (5.6) | 2 (0.5) | 3.66 |  < .001 |
 No, not really | 31 (7.0) | 6 (1.4) | (2.364, 5.66) |  |
 Yes, generally | 224 (50.2) | 148 (34.8) |  |  |
 Yes, definitely | 166 (37.2) | 269 (63.3) |  |  |
Q3. To what extent has our service met your needs? | ||||
 None of my needs have been met | 39 (8.7) | 5 (1.2) | 3.85 |  < .001 |
 Only a few of my needs have been met | 150 (33.6) | 73 (17.2) | (2.63, 5.64) |  |
 Most of my needs have been met | 200 (44.8) | 206 (48.5) |  |  |
 Almost all of my needs have been met | 57 (12.8) | 141 (33.2) |  |  |
Q4. If a friend were in need of similar help, would you recommend our service to him or her? | ||||
 No, definitely not | 6 (1.3) | 3 (0.7) | 1.99 |  < .001 |
 No, I don’t think so | 10 (2.2) | 3 (0.7) | (1.40, 2.84) |  |
 Yes, I think so | 184 (41.3) | 124 (29.2) |  |  |
 Yes, definitely | 246 (55.2) | 295 (69.4) |  |  |
Q5. How satisfied are you with the amount of help you received? | ||||
 Quite dissatisfied | 6 (1.3) | 2 (0.5) | 3.15 |  < .001 |
 Indifferent or mildly dissatisfied | 58 (13.0) | 21 (4.9) | (2.194, 4.51) |  |
 Mostly satisfied | 263 (59.0) | 189 (44.5) |  |  |
 Very satisfied | 119 (26.7) | 213 (50.1) |  |  |
Q6. Have the services you received helped you to deal more effectively with your problems? | ||||
 No, they seemed to make things worse | 6 (1.3) | 0 (0.0) | 3.89 |  < .001 |
 No, they really didn’t help | 44 (9.9) | 15 (3.5) | (2.65, 5.72) |  |
 Yes, they helped somewhat | 299 (67.0) | 199 (46.8) |  |  |
 Yes, they helped a great deal | 97 (21.7) | 211 (49.6) |  |  |
Q7. In an overall, general sense, how satisfied are you with the service you received? | ||||
 Quite dissatisfied | 10 (2.2) | 4 (0.9) | 3.60 |  < .001 |
 Indifferent or mildly dissatisfied | 58 (13.0) | 18 (4.2) | (2.494, 5.21) |  |
 Mostly satisfied | 285 (63.9) | 207 (48.7) |  |  |
 Very satisfied | 93 (20.9) | 196 (46.1) |  |  |
Q8. If you were to seek help again, would you come back to our service? | ||||
 No, definitely not | 5 (1.1) | 3 (0.7) | 2.43 |  < .001 |
 No, I don’t think so | 17 (3.8) | 6 (1.4) | (1.65, 3.57) |  |
 Yes, I think so | 181 (40.6) | 106 (24.9) |  |  |
 Yes, definitely | 243 (54.5) | 310 (72.9) |  |  |